Customer Care
All orders for fabric pots must be paid for completely prior to shipping. We will not ship your order until we receive 100% of the payment. In the case where all or part of your order needs to be manufactured, we will hold the processing information but not actually process the transaction until we are ready to ship. You would be notified of this through email or phone.
We are happy to offer you a 30 Day Satisfaction Guarantee! We will accept the return of unused product back for a refund within 30 days of receiving the order. There will be a 5% restocking fee charged at the time of return, and the customer will be responsible for shipping the items back. We are unable to refund any shipping fees for returned products. Just email us @ ezswappots@gmail.com or call us to start the return process! All funds will be returned within 7 business days after we receive the returned order. Please allow some extra time for credit card processing.
We are unable to refund any custom orders at this time as we are a small family business! If you are unhappy with your custom order please reach out via email or phone and we will do our best to make it right!!
We are happy to provide all customers with a 90-Day Manufacturer’s Warranty. If you find any defects with your pots, Contact Us, and we will make it right! We will either refund or replace your defective fabric pot(s) up to the value of the defective items, and we will cover the shipping costs for replacing the defective items.
You are welcome to contact us to cancel your order at anytime before it ships for a full refund. Cancellation of orders that exceed our maximum stock quantities will result in a 10% restocking fee.
We ship the majority of our orders via USPS. The other carrier we use is Fed Ex. Most packages arrive in 3-5 business days after they are shipped!
We are currently shipping orders within 1-2 business days unless they are custom orders! Customer orders are typically taking 3-5 business days before being shipped.
Privacy & Safety
We Promise To NEVER Sell/Share Any Customers Information!
What information do we collect? We collect information form you when you fill out a form. We use this information strictly to process the order and ship it.
When ordering or registering on our site, you may be asked to enter your: name, email address, mailing address, and phone number. You may, however, enter our site anonymously.
Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website.
What do we use your information for? Any information we collect from you may be used in one of the following ways:
-To personalize your experience(Your information helps us to better respond to your individual needs.
-To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you)
-To improve customer service(Your information helps us to more effectively respond to your customer service requests and support needs)
-To send e-mails to the email address you provided for the order processing. We will use this information to send you notifications or updates on your oder. We will never email blast or send you promotional information with the information you provide during the ordering process.
Payment Methods
We Accept The Payment Options Below
-Credit/Debit Cards
-PayPal
-Money Order/Cashiers Check
(Using this method endures longer processing/shipping times)
