TERMS & CONDITIONS

Customer Care

All orders for fabric pots must be paid for completely prior to shipping.  We will not ship your order until we receive 100% of the payment. In the case where all or part of your order needs to be manufactured, we will hold the processing information but not actually process the transaction until we are ready to ship.  You would be notified of this through email or phone.

We are happy to offer you a 30 Day Satisfaction Guarantee, and we will accept the return of unused product back for a refund during that time.  There will be a 10% restocking fee charged at the time of return, and the customer will be responsible for shipping the items back.  We are unable to refund any shipping fees for returned products

We are happy to provide all customers with a 90-Day Manufacturer’s Warranty.  If you find any defects with your pots, Contact Us, and we will make it right!  We will either refund or replace your defective fabric pot(s) up to the value of the defective items, and we will cover the shipping costs for replacing the defective items.

You are welcome to contact us to cancel your order at anytime before it ships for a full refund.  Cancellation of orders that exceed our maximum stock quantities will result in a 10% restocking fee. 

Privacy & Safety

We Promise To NEVER Sell/Share Any Customers Information!

What information do we collect? We collect information form you when you fill out a form.  We use this information strictly to process the order and ship it.

When ordering or registering on our site, you may be asked to enter your: name, email address, mailing address, and phone number.  You may, however, enter our site anonymously.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website.  

What do we use your information for? Any information we collect from you may be used in one of the following ways:

-To personalize your experience(Your information helps us to better respond to your individual needs.  

-To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you)

-To improve customer service(Your information helps us to more effectively respond to your customer service requests and support needs)

-To send e-mails to the email address you provided for the order processing.  We will use this information to send you notifications or updates on your oder.  We will never email blast or send you promotional information with the information you provide during the ordering process.

Payment Methods

We Accept The Payment Options Below

-Credit/Debit Cards

-PayPal

-Money Order/Cashiers Check

(Using this method endures longer processing/shipping times)

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